Failed payments
If a payment for your Parrot Logic subscription fails, here's what to expect:
What happens
- You'll receive an email notification that the payment was unsuccessful
- Your site will remain live — we don't take your site offline immediately
- We'll retry the payment automatically over the following days
- If the payment continues to fail, access to your admin panel may be restricted
How to resolve it
The quickest way to fix a failed payment is to update your payment method:
- Contact us at help.parrotlogic.com/contact
- Or reach out to your Account Manager directly
We'll help you get back on track as quickly as possible.
Need an extension?
If you're experiencing difficulties, please get in touch — we're happy to work with you.